DNB bank is a Lithuanian Commercial Bank providing financial services to individuals and corporate customers. The bank is a part of Norway‘s largest financial services group, which serves customers in 19 countries worldwide.
DocLogix was installed in DNB bank in 2003, replacing the outdated document management system. DocLogix was chosen due to its wide functional capabilities, as well as the ability to configure and adapt the system to meet the needs of the bank.
Documents and related information move according to the configured rules (automated processes):
„For years, many people associated the banking sector with large bureaucratic apparatus, management, deliberation, and approval of important documents. However, all this is in the past. Today’s banking is a synthesis of rational thinking and modern technologies. We use modern and secure technologies, which allow us to make important decisions here and now using optimal time and financial resources. We use DocLogix for information management. It undoubtedly increases operational efficiency, reduces information management related costs, and accelerates access to relevant information. Our documents are more secure and controllable, and DocLogix allows us to distribute and process document flows electronically. Therefore, we can pay more attention to direct bank operations and customer service quality. The document management system DocLogix maintains high quality standards for information management, and encourages innovation in our organization.”Jurgita Juskeviciene, Head of quality and process improvement department, UAB Luminor