Maintenance of Standardised Workplaces

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Standardised computerised customer workplace maintenance services enable the maximum use of human and technical resources. The service ensures the stable and uninterrupted work of computer workstations and related peripheral devices, as well as operational assistance to customers facing IT problems or in need of assistance.

 

BENEFITS

Primary rapid helpline gives convenience to customers

  • A team of specialists advises and solves problems instantly during a call
  • Timely support for IT issues from employee by phone, email or online 24/7.
  • Services provided in Lithuanian, English, Danish and Russian

Continuity and reliability of operations

  • Computerised workplaces maintenance service is provided by certified and experienced remote monitoring specialists and engineers.
  • For each client we assign teams of specialists to ensure workplaces are not remain mishandled in the case of absence of individual professionals or sick leave.
  • We are committed to responding and restoring service efficiency within fixed deadlines. Our goal is to remove faults in accordance with agreed terms and as expeditiously as we can.

Decreased costs

  • Your company need not have an IT professional take care of routine maintenance. If he is needed to perform specific IT tasks, he can use his time effectively to perform tasks that require these competences.

Professionalism

  •  Each client is appointed an IT service manager who consults on matters related to the provision of IT services, discusses problems, and provides suggestions and recommendations. Direct communication should satisfy your service expectations.
  • Professional help desk services – in providing them we apply ITIL-based processes and tools.

SERVICE SPECIFICATION

Supported operating systems and software:

  • Manufacturer’s supported operating systems
  • Office software
  • Archiving software
  • Document management software
  • Web browsers
  • Anti-virus software
  • CD recording program
  • Other software

 

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