Swedbank, AB

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2 000
Used by 2,000 bank employees every day
80
The system is accessible across 80 different customer service departments
240 000
More than 240,000 documents are processed each year
  • Problems

  • Solution

  • Results

  • Client testimonials

PROBLEMS

  • Information searches were inconvenient and time-consuming.
  • Load and search time of the information was very slow due to the ever-increasing size of the database.
  • Getting consensus to make decisions was an arduous process.
  • Processess were not standardized and therefore incredibly inefficient.
  • There was constant uncertainty about the status of documents and tasks.
  • It was difficult to monitor and control activities within the organization.

SOLUTION

DocLogix system was implemented and ensured the performace of these functios:

  • Management of incoming and outgoing correspondence.
  • Document registration, signature collection, and document approval.
  • Signing of orders and instructions with a digital signature.
  • Approval of rules and procedures for providing services.
  • Confirmation of electronic invoices.
  • Registration and approval of requests for customers discounts.
  • Registration and approval of various types of documents: contracts, procurement documents, decrees and orders, meeting minutes, personnel documentation, regulatory documents, statements about data transfer to auditors, plus many other inquiries, statements, and reports.
  • Integration of mobile application for employee access outside of the office.

RESULTS

  • Up to 80% reduction of time required to make a decision (from 2 weeks to 2 days)
  • More than 75% of all internal documents are now processed electronically
  • Up to 50% reduction of overdue tasks
  • Up to 50% reduction of costs for printing and transferring documents

CLIENT TESTIMONIALS

“When we implemented the system and started using its e-signature functionality, we discovered quite soon that document management processes in our bank became more efficient – the processes of collecting visas, approving documents, and signing became shorter, and printing and archiving costs were reduced. In addition, it is very important for us that now, with the help of the system, we can sign documents even from another country.”

Gintaras Rakauskas, Head of Administrative Department, Swedbank, AB
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