Tallinna Vesi

GO BACK
415 000
Subscribers
29 000
Accounting points
59
Licenses
  • Problems

  • Solution

  • Results

  • Client testimonials

PROBLEMS

  • An out-of-date system THAT was created and supported by a single freelance developer and could not fulfil the company’s growing requirements
  • Software that required a lot of manual work AND presented a high level of risk

SOLUTION

  • Implementation of a solution for integrated billing (Microsoft Dynamics NAV)
  • Implementation of a solution for integrated document management (DocLogix)
  • Implementation of an automated system

Technologies:

  • Microsoft Navision 5.1
  • Microsoft Windows 2000 Server
  • Microsoft SQL 2000
  • Billing System
  • CRM
  • Integrations with GIS and Epicor iScala Finance,
  • Telephony system WICOM, WEB
  • Cadastral system X-ROAD, Business Intelligence
  • Text messages for client’s sending system

RESULTS

  • Improved interaction with clients
  • Operative information processing
  • Complete and accurate overview of the information of each client

CLIENT TESTIMONIALS

Client relationship and billing system based on Microsoft Dynamics NAV gathers in one place complete and accurate overview of each client’s information, and thus a much more accurate and diligent response to any client’s request. This system brings a lot more possibilities to interact with the client in a friendly and effective way.

Sirje Spiegelberg, "Tallinna Vesi" klientų paslaugų vadovas
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