We understand the special importance of protecting your personal data, so we collect and manage only your data that is necessary for our operations. We process personal data in a lawful, transparent and fair manner, for predefined purposes and only to the extent necessary to achieve the purposes. When processing personal data, we strive to be accurate, secure, confidential, properly stored and protected.
When processing your personal data, we comply with the General Data Protection Regulation (hereinafter referred to as GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as the requirements for processing personal data specified in other legal acts.
What is this document?
Who are we?
2.1. The site is managed and administered by a group of affiliated companies (hereinafter referred to as "we") consisting of:
a) UAB Alna Software, legal entity code: LT100001324610, adresas: adresas: Lvovo st. 105A, LT-08104 Vilnius.
b) UAB Alna Business Solutions, legal entity code: LT100001324511, adresas: Lvovo st. 105A, LT-08104 Vilnius.
c) UAB DocLogix, legal entity code: LT261618515, adresas: Lvovo st. 105A, LT-08104 Vilnius
2.2. According to the legal provisions, we are the controller of your personal data.
What principles do we follow?
3.1. We manage your personal data by:
(a) comply with applicable and applicable legislation, including the BDA;
(b) processing your personal data in a lawful, fair and transparent manner;
(c) collect your personal data for specified, explicit and legitimate purposes and not further process in a manner incompatible with those purposes, except to the extent permitted by law;
(d) we shall take all reasonable steps to ensure that personal data that are not accurate or complete in relation to the purposes for which they are processed are immediately corrected, supplemented, suspended or destroyed;
(e) We will keep them in a form which permits identification for no longer than is necessary for the purposes for which the personal data are processed.
(g) ensure that your personal data are processed in a manner that ensures adequate security of personal data by appropriate technical or organizational measures, including protection against unauthorized processing or unlawful processing and from unintentional loss, destruction or damage.
How do we collect your personal data?
4.1. We process your personal data in the following ways:
a) When you submit personal data to us. You provide us with your personal data when you submit requests to us on the Site, communicate with us by phone, e. by mail. When you contact us in writing, e. by mail or telephone, we will store correspondence or conversation data;
b) when you use the Site. When you use the Site, certain information (e.g., IP address, type of web browser used, number of visits to the Site, view Site Pages, time spent on the Web site, demographic data, and, if you arrived at the Site from a third-party website - page URL link) is collected automatically;
4.2. We may combine personal data you receive with data we collect from other public or accessible sources. For example, we may combine the personal data you submit with the data obtained through the use of website cookies, data collected from you when providing our services, or data legally received from third parties. By exercising your rights, you will always be able to claim correct personal data.
What kind of data do we handle and for what purposes?
5.1. We process your personal data for the following purposes:
(a) for the purpose of quality assurance of sales and services, i. y. to respond to your inquiries that you have submitted to the Site on our products, solutions or services. You provide us with your personal data by writing to us or by contacting our customer service team by phone, submitting your complaints about the Site or the services we provide. When you contact us in writing, e. by mail or phone, we will keep your personal correspondence or audio record (conversation) processed for this purpose:
Name, surname, email email address, phone number, data when you ask us about our products, solutions or services e. by post (e.g., text of the message, etc.) or by phone (eg telephone bill entry, date, time and duration of telephone conversation, etc.)
Legal basis for data protection
Your consent, as well as our legitimate interest in evaluating your customers' feedback, with a view to improving the quality of our operations and services
Data protection terms
1 year since your consent
b) for direct marketing purposes, to provide you with offers, newsletters, and information about our goods and / or services to individuals and partners. Personal data processed for this purpose:
First name, surname, email mail adress
Legal basis for data processing
Deadline for data processing
(c) for recruitment purposes as part of an existing and future recruitment process, as well as to assess your competence and other qualities. By completing the recruitment form, the user expresses his / her consent to participate in an existing or future recruitment process conducted by Alna Group companies. This consent applies to all documents submitted during the recruitment process.
First name, surname, email mail adress
Legal basis for data processing
Deadline for data processing
5.3. We may combine personal data you receive with data we collect from other public or accessible sources (for example, we may combine the personal data you provide with the data obtained from the use of the Website Cookies or data obtained from third parties legally). By exercising your rights, you will always be able to claim correct personal data.
Do we use your personal data for direct marketing?
6.1. Yes, we may use your personal data for direct marketing purposes to provide you with offers, newsletters, and information about the goods and / or services of our affiliates and partners that we believe may be of interest to you. However, we will use your personal data for this purpose only with your consent.
6.3. You can choose whether you allow us to use your personal data for direct marketing purposes. You can do this in the contact form by checking the box "I agree that my data will be used for marketing purposes."
6.4. By granting the right to process data for direct marketing, you also authorize us to contact you by means of communication (e-mail, phone, SMS, etc.) for this purpose (eg Skype, Viber, etc.).
6.5. We may combine the information available with you with information held by third parties to provide you with offers, newsletters.
6.6. If you consent to the use of your personal data for direct marketing purposes, we may use your personal data to analyze and improve the effectiveness of your web pages, advertising and market research, and for other marketing and sales purposes. In this case, we will use your personalized data.
6.7. Even if you have given your consent to the processing of your personal data for direct marketing purposes, you may easily revoke this consent at any time for all or part of the personal data processing activity. For this you can:
a) Report a refusal e. in the form of tenders received in the same way as indicated in the newsletters (eg, in the offers, in the newsletters, by clicking on the "Cancel newsletter" link, etc.), or
6.8 If you withdraw your consent, we will endeavor to terminate the processing of your personal data for direct marketing as soon as possible.
6.9. Withdrawal of consent does not automatically oblige us to destroy your personal data or provide you with information about the personal data we process, so you must include this request separately in order for us to do so.
7.1. We collect information about you using cookies and similar technologies. Cookies are small files that are temporarily stored on your device's hard disk and allow you to identify you during other visits to the Web site, save personal browsing history, options, customize content, speed up searches on the Site, create a comfortable and friendly Site Environment, deliver it more efficiently and reliably. Cookies - a common practice in web browsing, which facilitates the use of the website.
7.2. With cookies, we may collect the following information: IP address, type of web browser used, number of visits to the Site, view Site Pages, Time spent on the Site, demographic data, and, if you arrived at the Site from a third party website, the URL of the page link.
7.3. We use cookie information for the following purposes:
a) to ensure the functionality of the Site (for example, to use the Site's personalization);
b) that we can improve and develop the Site to better meet your needs;
(c) development of services and analysis of use of the Site;
(d) targeted marketing guidance.
7.5. The following cookies may be used on the site:
(a) "technical cookies" means cookies that are necessary for the functioning of the Site;
b) Functional cookies are cookies that are not necessary for the functioning of the Site, but significantly improve its performance, quality and user experience;
(c) "Analytical cookies" means cookies used to compile a statistical analysis of the navigation methods used by visitors to the Site; the data collected by these cookies is used anonymously;
(d) 'targeted or promotional cookies' means cookies used to show suggestions or other information that might be of interest to you;
e) Social Network Cookies are cookies that are necessary to use the Site Information in your social profile account.
7.6. All information about cookies used by the Website, their purpose, validity and the data used is provided here / in the table below:
|Name||Purpose of data processing||Moment of creation||Period of validity||Data used|
|_gat||Google Analytics cookie used to limit the number of queries to Google service
||Entering the page||Session||does not store any information, it is used to limit queries to www.doubleclick.net
|collect||Used to send information to Google Analytics about the device and behavior used by the visitor. Helps identify a visitor using different devices.||Entering the page||Session
|r/collect||Gather information about the effectiveness of your viewed or clicked ads, and help you display visitor-targeted ads.||Entering the page||Session
|s||A cookie that records visitor clicks on the site||Entering the page||Session|
|u||A cookie that helps identify a visitor who has already visited your site||Entering the page||Session
|NID||Information about visitor preferences is collected
||Entering the page||6 months||The cookie NID is a unique ID that uses Google to remember settings and other information, such as the preferred language (e.g., Lithuanian), how many search results you want to appear on a page (e.g., 10 or 20), and whether you want to turn on " Google SafeSearch Filter|
|october_session||CMS uses a cookie to collect information about website traffic
||Entering the page||Session
||IPaddresses and unique ID numbers are used for accounting. Accounting result statistical.|
|acceptCookie||Used for information whether the user has agreed to collect cookies||After accepting the terms||1 year
||Value - "True"|
|_ceg.s||These cookies are used to collect statistical information about website traffic. The data obtained are used for reporting purposes and for improving the page.
||Entering the page||3 months||Accounting uses an IP address and unique ID numbers. Accounting result statistical. Counter Accounting Crazy Egg|
|_ceg.u||These cookies are used to collect statistical information about website traffic. The data obtained are used for reporting purposes and for improving the page.
||Entering the page||3 months
||Accounting uses an IP address and unique ID numbers. Accounting result statistical. Counter Accounting Crazy Egg
|_gid||These cookies are used to collect statistical information about website traffic. The data obtained are used for reporting purposes and for improving the page.||Entering the page||Session||Accounting uses an IP address and unique ID numbers. Accounting result statistical. Counter Accounting Performed Through Google Analytics
|_ga||These cookies are used to collect statistical information about website traffic. The data obtained are used for reporting purposes and for improving the page.
||Entering the page||3 years||Accounting uses an IP address and unique ID numbers. Accounting result statistical. Counter Accounting Performed Through Google Analytics
(a) without deleting them and / or altering their web browser settings so that they do not accept cookies;
b) By clicking on the "I agree" tag in the link (strip) on the Site;
7.9. In some cases, especially disabling the technical and functional cookies, disabling cookies, or deleting them may slow down the speed of surfing the web, limit the functionality of certain Web site features, block access to the Site.
Why do we provide your personal data?
8.2. We can transfer your personal data to companies that help us to do business as well as direct marketing. From such partners, we require that your data be processed only in accordance with the instructions we provide and the applicable data protection legislation.
8.3. We may disclose the data we collect about you to the following third parties:
(a) third parties to service providers (eg technical service providers in performing our contracts with these service providers, including the provision of services for newsletters or other marketing activities);
(b) third-party service providers whose services are normally used for data storage, telecommunications and website hosting purposes.
8.4. The ability of the aforementioned service providers to use your data is limited - they may not use this data for purposes other than the provision of services to us.
How Long Do We Keep Your Personal Data?
9.1. We protect your personal data for no longer than required by the purposes of the data processing, or provided by law, provided that they contain a longer data retention period.
9.2. We aim to keep outdated, irrelevant personal data, so updating them only protects the relevant information. Historical information is protected if it is required by law or for our activities.
How do we protect your personal data?
10.2. Unfortunately, the transmission of information over the Internet is not entirely secure. While we strive to protect your personal data, we cannot guarantee the security of your data when you transfer data to the Site - you assume the risks associated with the transfer of data to the Site. When we receive your data, we will apply strict procedures and security measures to protect your data from unauthorized access.
10.3. If unlikely circumstances occur and we find out about a breach of your personal data that may pose a serious threat to your rights or freedoms, we will immediately inform you as soon as you know and determine which information was accessed.
11.1. The site may contain links to external sites - our business partner sites or websites that promote our products and / or services. By following these links to any of the sites, please note that these sites and the services available through them have their own privacy policies and we do not accept any liability or liability for these policies or for the personal data collected on these sites or services, such as contact or location data. Review these policies before submitting personal information on these sites or using any services.
What rights do you have?
When processing personal data, we ensure your rights under the BDAR and the Law on Legal Protection of Personal Data of the Republic of Lithuania. As a personal data subject, you have the following rights:
(a) know (be informed) of the processing of their personal data;
b) access your personal data that we process;
c) to require rectification or supplementation, to revise inaccurate inaccurate or incomplete personal data;
(d) require the destruction of personal data where they are no longer necessary for the purposes for which they were collected;
(e) require the destruction of personal data if they are processed illegally or when you withdraw or refuse to consent to the processing of personal data, which is necessary;
(f) disagree with the processing of personal data or withhold consent previously given;
g) Require suspension (except storage) of the processing of your personal data in the event of a dispute or verification of the lawfulness of data processing, the accuracy of the data, as well as in cases where we no longer need your personal data, but you do not want us to destroy it;
(h) require, if technically possible, the provision of your personal data collected in accordance with your consent or for the purpose of performance of the contract in an easily readable form or to request that it be forwarded to another controller.
12.2. We will endeavor to guarantee the implementation of your rights as a personal data subject and to provide all conditions for the effective exercise of these rights, but we reserve the right not to execute your claims in order to ensure:
a) fulfillment of our legal obligations;
(b) the security or defense of the State;
(c) public policy, the prevention, investigation, detection or prosecution of criminal offenses;
(d) important economic or financial interests of the State;
(e) the prevention, investigation and detection of violations of professional or professional ethics;
f) the protection of the rights and freedoms of you or others.
12.3. You may be required to provide us with personal rights by post, by electronic mail or by electronic means. Upon receipt of your request, we may ask you to provide proof of identity as well as any additional request-related information we need.
12.4. Upon receipt of your request, we will respond to you no later than 30 calendar days from the date of receipt of your claim and the date of submission of all documents required to reply.
12.6. By refusing to comply with your claim, we will clearly indicate the ground for such refusal.
12.7. By disagreeing with our actions or responding to your request, you may appeal to our competent public authority for your actions and decisions.
Why can you complain?
13.1. If you would like to file a complaint about our processing, please provide it in writing with as much information as possible using the contact details provided at the end of this policy. We will work with you to try to resolve any issues immediately.
13.2. If you believe that your rights have been violated under the BDAR, you may lodge a complaint with our supervisory authority, the State Data Protection Inspectorate, although, first of all, we will try to resolve any disputes with you.
How to contact us?
a) by mail - UAB Alna, address: Lvovo str. 105A, LT-08104 Vilnius
b) by email - firstname.lastname@example.org