Tallinna Vesi
Water supply and wastewater management company, operating in Tallinn and its region.
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About the company
Tallinna Vesi is a water supply and wastewater management company, operating in Tallinn and its region.
The challenges
An out-of-date system that was created and supported by a single freelance developer, it could not fulfil the company’s growing requirements
Software that required a lot of manual work and presented a high level of risk
The solution:
Alna Aqua Dynamics is a water and waste water accounting solution based on Microsoft Dynamics NAV, benefiting more than 1.200.000 people in the pan-Baltic region.
Alna Aqua Dynamics simplifies data analysis, reduces the probability of errors, and allows receiving and processing client information in real-time, thus allowing for a reduction of costs.
The outcome:
- Improved interaction with clients
- Operative information processing
- Complete and accurate overview every client’s details
Feedback
Alna Aqua Dynamics’ client relationship and billing system, based on Microsoft Dynamics NAV, gathers a complete and accurate overview of every client’s details in one place. Enabling accurate and diligent responses to all client requests. This system gives us a lot more possibilities to interact with clients in a friendly and effective manner.
Sirje Spiegelberg
Head of Customer Service at Tallinna Vesi
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