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Alna Care

ERP maintenance and support services
For more than 20 years we have been helping the largest businesses and government institutions to maintain their Microsoft Dynamics, SAP and Epicor ERP systems. This experience has helped us create Alna Care.
Alna Care is an ERP maintenance and support service that ensures the efficient daily operation of your system and its data security, while guaranteeing the highest level of customer care.
Alna Care

Alna Care features:

Qualified consultants familiar with your business specifics

Qualified consultants familiar with your business specifics

Individual email support 24/7/365

Individual email support 24/7/365

Live customer service, online or over the phone

Live customer service, online or over the phone

One-stop-shop incident management system

One-stop-shop incident management system

Customer self-service hub powered by first-in-class Easy Redmine system

Customer self-service hub powered by first-in-class Easy Redmine system

Precisely defined response times

Precisely defined response times

Custom response times for managing emergency situations

Custom response times for managing emergency situations

Monthly reports on the work performed

Monthly reports on the work performed

Continuous consultant audit, ensuring excellent service quality

Continuous consultant audit, ensuring excellent service quality

Alna Care takes care of:

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Additional services:

  • ERP training (beginner / intermediate / advanced)

  • Development of functional documentation and tutorials

  • ERP audit to help identify critical issues and to make suggestions for appropriate solutions

  • Strategic consulting when choosing an ERP system

  • System upgrade and re-implementation

  • Extension and Add-on installation

Would you like to learn more?

Let's talk.
Contact us